Frequently Asked Questions about SpinBit Casino

SpinBit Casino offers a comprehensive FAQ page, providing answers to many of the most commonly-asked questions related to casino gaming. Players at SpinBit Casino Australia can find helpful information on topics such as account registration, deposits and withdrawals, game rules, bonus and rewards programs, responsible gambling and more.

How do I create a SpinBit account?

Creating a SpinBit account is simple! All you need to do is visit our website, click the 'Sign Up' button, and fill out all of the required information. Once you have completed your profile with us, you will be ready to start playing your favorite games!

Forgotten Password?

If you forgot your password, no worries! You can easily reset it by visiting our homepage and clicking the 'Forgot Password' link. Once you have submitted your email address associated with your SpinBit account, we will send instructions on how to reset your password. Please make sure to check all of your inboxes, including Promotions and Spam folders. If for any reason you are still having issues, please contact our customer support team at [email protected] for assistance.

What currencies are available?

At SpinBit Casino, we accept a variety of currencies including USD, CAD, EUR, GBP, and SEK. You can review all the available payment methods and their associated currencies on our Payment Methods page. If you have any further questions about which currency is accepted at SpinBit Casino, please reach out to our customer service team at [email protected] for assistance.

Can I exchange currencies in my account?

No, SpinBit Casino does not allow currency exchange within an account. Please note that all deposits and withdrawals must be made in the currency of the member's registered country or residence, as stated in our Terms & Conditions.

Can I have multiple accounts?

No, you are not allowed to have multiple accounts at SpinBit Casino. Multiple accounts will result in an immediate suspension of all associated accounts and any winnings will be forfeited. For security reasons, we only allow one account per player.

Can I add different currencies to my account?

To use different currencies, simply navigate to the 'Wallet Page', add the desired currencies, and make a deposit.

Can I change my registered email address?

Unfortunately not. The registered email must remain the same.

What deposit methods are available?

At SpinBit Casino, we offer a variety of deposit methods including credit and debit cards (VISA, Mastercard, American Express), bank transfers, e-wallets (Skrill and Neteller) as well as pre-paid cards such as Entropay. For more information on the different payment methods available to you at SpinBit Casino please visit our Payment Methods page for further details.

What happens if my deposit is not showing?

Fiat currency deposits should reflect instantly in your account. If the deposit doesn't show up, please reach out to our supportive customer support team for assistance in resolving the issue. As for cryptocurrency deposits, it may take some time for the funds to appear in your account as they need to be confirmed through the blockchain network. If you encounter any problems, our customer support team is ready to assist you.

How long do deposits take to appear in my account?

Fiat currency deposits are processed instantly, allowing you to immediately play our exciting games. Cryptocurrency deposits may take a few minutes, as the time frame is dependent on the number of transactions waiting in the blockchain network.

Are there any rules to withdrawing my balance?

Yes, there are some rules in place to help protect players when withdrawing their balance. Before you can make a withdrawal, you must have deposited at least three times and wagered your deposit amount at least once. In addition, payout requests will be verified for authenticity in order to prevent fraud and money laundering activities.

Are there any minimums and maximums for my deposits and withdrawals?

Yes, you can find the minimum deposit amount for your preferred payment method by visiting our 'Payments Page'. The maximum monthly withdrawal limit is set at 50,000 EUR, however, this may be negotiable for VIP players at the discretion of the casino.

How long will it take me to receive my withdrawal?

At SpinBit, our goal is to provide fast and efficient cashout processing. In some cases, the time it takes to process a withdrawal may vary depending on the deposit and withdrawal method used. For more information on withdrawal times, please visit our 'Payments Page'.

What is a bonus?

A bonus is a special offer given by SpinBit Casino to reward their players. Bonuses can range from a free spins feature on slots, cash back on deposits, or special bonuses for playing certain games. Bonuses are typically offered in exchange for completing specific tasks like depositing funds into your account or playing certain games within a specified time frame.

How do I find out how much I have left to wager on my bonus?

You can check your remaining bonus amount by visiting the 'Bonuses' section.

Are there any other rules with bonuses?

Yes, an active bonus will limit the maximum bet amount and disable the purchase feature button. Once the wagering requirements are fulfilled, you will be able to place higher bets and use the purchase features.

Which games can I play with Cryptocurrency?

Some game providers may not be accessible to players using cryptocurrencies. To simplify things, we've created a dedicated 'Cryptocurrency Games' section that lists all the games that can be played using cryptocurrencies. Please make sure to check this section.

What happens if the game freezes whilst I am playing it?

If your game freezes whilst you are playing it, please contact SpinBit Casino's customer support team for assistance. Our support agents will investigate and help to restore the interrupted gameplay as soon as possible. They may also be able to provide a bonus if available, in order to make up for any lost time or bets. Please note that this is at the sole discretion of SpinBit Casino's customer support team.

What if an error or technical issue occurred in the casino?

We maintain a comprehensive database that keeps track of all bets placed on our platform. If you believe there's an issue, please reach out to our friendly customer support team, who will be able to assist you with the matter.

Is my information safe and secure with Spinbit?

Yes, your security and safety are our top priority. The SpinBit website is protected by 128-bit SSL (Secure Socket Layer) encryption and monitored by our expert security team to ensure the confidentiality of your personal information.

How come I have to verify my documents before I can withdraw?

In accordance with our Curacao gaming license, we are obligated to verify the identity of all individuals playing on our casino. This helps us ensure a secure and enjoyable experience for all our players. To comply with these requirements, we may need to collect certain personal information and documents.

Can my documents be refused?

Yes, we must adhere to the regulations outlined in our Curacao license. In some cases, where it's deemed necessary, we may request additional or alternative documentation.

How long does it take for my documents to be verified?

We strive to verify all submitted documents in a timely manner. However, there may be occasions where the process takes longer than expected.